Shipping policy
Shipping Policy
At
Shipping Policy
At Lequina, we strive to process and deliver your order as quickly as possible.
Processing Time
All orders are processed within 1 business day after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Once your order has been dispatched, estimated delivery times are:
- 2–5 Business Days within New Zealand.
- Delivery estimates are provided as a guide and are not guaranteed.
Shipping Delays
While we work hard to ensure timely delivery, occasional delays may occur due to factors beyond our control, including:
- High order volumes during peak seasons, promotions, or holidays
- Courier network disruptions
- Severe weather conditions
- Public holidays and regional events
- Incorrect or incomplete shipping information provided at checkout
During busy periods, delivery times may exceed the standard 2–5 business day estimate. We appreciate your patience and understanding should any delays arise.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing tracking details so you can monitor your shipment's progress.
Delivery Responsibility
Please ensure that all shipping information is accurate at the time of purchase. Lequina is not responsible for delays or delivery issues resulting from incorrect address information provided by the customer.
If you have any questions regarding your order or shipment, please contact our customer support team and we will be happy to assist you.
, we strive to process and deliver your order as quickly as possible.
Processing Time
All orders are processed within 1 business day after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Once your order has been dispatched, estimated delivery times are:
- 2–5 Business Days within the United States.
- Delivery estimates are provided as a guide and are not guaranteed.
Shipping Delays
While we work hard to ensure timely delivery, occasional delays may occur due to factors beyond our control, including:
- High order volumes during peak seasons, promotions, or holidays
- Courier network disruptions
- Severe weather conditions
- Public holidays and regional events
- Incorrect or incomplete shipping information provided at checkout
During busy periods, delivery times may exceed the standard 2–5 business day estimate. We appreciate your patience and understanding should any delays arise.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing tracking details so you can monitor your shipment's progress.
Delivery Responsibility
Please ensure that all shipping information is accurate at the time of purchase. Lequina is not responsible for delays or delivery issues resulting from incorrect address information provided by the customer.
If you have any questions regarding your order or shipment, please contact our customer support team and we will be happy to assist you.